E. OSISIOMA, H.; YAKUBU PHILEMON, A. Customer Relationship Management Practices and Customer Satisfaction in Deposit Money Banks (DMBs) of Kogi State-The Covid-19 Era . International Journal of Public Administration and Management Research , [S. l.], v. 6, n. 4, p. 66-79, 2021. Disponível em: https://www.journals.rcmss.com/index.php/ijpamr/article/view/99. Acesso em: 8 jun. 2025.